We have you covered with priority support and flexible options.
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Have a task in mind? Send us a support request, and we'll handle it within 24 hours. Enjoy affordable, no-commitment service with quick turnaround.
Pre-book our team to reserve availability for critical tasks. Ensure the fastest turnaround when you need it.
Need routine site updates for peace of mind? Whether it’s monthly or quarterly, we’ll look after the site and keep it updated and secured.
| On-demand | Retainer-based | Routine maintenance | |
|---|---|---|---|
| Detailed job summary on task completion | Yes | Yes | Yes |
| Jobs guaranteed to started within 24 hours | Yes | Yes | Yes |
| Jobs guaranteed to started within 12 hours | No | Yes | No |
| Regular site reviews and recommendations for updates | No | No | Yes |
| 24/7 uptime and security monitoring | No | No | Yes |
| Routine (monthly or quarterly) site review, and plugin / core updates | No | No | Yes |
| Prepayment required | No | Yes | Yes |
| Use of staging site and Git repository for version management | Yes | Yes | Yes |
| Receive proactive advice on site issues and opportunities for improvement. | No | Yes | Yes |
Rapid Turnaround:
Most jobs are started within 12 hours and typically completed the same day.
Transparent Pricing
Fairly priced, accurately billed, with no hidden charges—ever.
Thorough Quality Assurance
Every job request is reviewed by both a designer and a technical project manager for precision and quality.
Flexible Workflow:
We adapt to your preferred workflow, whether it’s collaborating on a Git repo, setting up a staging site, or making ad hoc changes directly on the live site.
Expert Team:
Our team of 25+ seasoned developers works together to solve complex issues and take on even the most challenging tasks.
Clear Communication:
Receive detailed task updates and comprehensive maintenance reports for every job.
How do you quote for making updates to a website?
For straightforward jobs with a clear scope, we typically provide a fixed quote based on a rate of $40-$45 (USD).
For more complex tasks involving uncertainties, we provide a ranged estimate that includes a buffer to account for potential variations.
No matter the task, you can rely on transparent, upfront quotes with no hidden fees or unexpected charges.
What is your typical lead time and turnaround time for site changes?
We have zero lead time—your job request will begin by the same or the next business day after quote acceptance and receipt of all necessary information.
Simple tasks are typically completed within the same day, while more complex jobs may take a few days depending on the scope.
Do I need to pay a retainer for you to manage my website and provide support?
Not at all! While we do offer a retainer-based model for agencies needing dedicated resources, most of our clients only requires on-demand support. Simply submit a job request, and we’ll provide a quote and complete the work as needed.
Can you fix and secure a compromised website?
Absolutely. If your WordPress site has been compromised, we can identify the root cause — whether it’s outdated plugins, bloated code, or existing backdoors—and restore it to full functionality. Beyond just fixing the issue, we take proactive steps to harden your site’s security and prevent future breaches.
Additionally, we offer security reviews and penetration testing to ensure your site is thoroughly protected, giving you peace of mind that it’s safe and secure against potential future threats.
Do you offer regular maintenance services for WordPress sites?
Yes, we offer regular maintenance options for WordPress sites, available on a monthly or quarterly basis. Our services include updates to themes, plugins, and core WordPress files, as well as security checks, performance optimisations, broken link checks, and offline backups.
After each maintenance, you’ll receive a detailed report highlighting the tasks completed and recommendations for additional fixes or improvements to keep your site running in best shape.
Do you undertake SEO work?
We specialise in technical SEO to optimise your site for peak search engine performance. Our services include improving Core Web Vitals, implementing structured data markup, conducting code reviews to ensure the use of semantic HTML, enhancing site speed, optimising for mobile responsiveness, and more. These efforts ensure your site is technically sound and SEO-friendly.
Kindly note that we do not provide content SEO or link-building services.
Do you provide services related to website accessibility?
Absolutely. A significant part of our work is dedicated to building highly accessible websites, improving accessibility for existing ones, and providing expert guidance on accessibility-related challenges.
>p>We have extensive experience testing for ADA and WCAG 2.1 A/AA/AAA compliance. Our approach combines the use of advanced tools with manual testing to ensure that your website meets the highest accessibility standards.
Do you offer support for e-commerce websites?
Yes, our team has extensive experience with Shopify and WooCommerce. We can implement changes, offer expert advice, and recommend visual, functional, and conversion-focused enhancements to improve your site.
Can you help improve my website’s loading speed and performance?
Absolutely, we offer performance optimisation services to improve Page Speed Insights scores and Core Web Vitals. These enhancements are achieved through a combination of plugin-based solutions and code/theme changes or refactoring.
Send us a brief describing all your project requirements. We’ll throughly assess the project and get back to you within 24 hours with a rapid quote and timeline.