We have you covered with priority support and flexible options.
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Have a task in mind? Just send us a support request, and we'll attend to it within 24 hours. Enjoy affordable, no-commitment service with quick turnaround.
Pre-book our resources to guarantee availability for critical tasks, ensuring the fastest turnaround when you need it.
In need of peace of mind through routine site updates, whether monthly or quarterly? We have you covered.
| On-demand | Retainer-based | Routine maintenance | |
|---|---|---|---|
| Detailed job summary on task completion | Yes | Yes | Yes |
| Jobs guaranteed to started within 24 hours | Yes | Yes | Yes |
| Jobs guaranteed to started within 12 hours | No | Yes | No |
| Regular site reviews and recommendations for updates | No | No | Yes |
| 24/7 uptime and security monitoring | No | No | Yes |
| Routine (monthly or quarterly) site review, and plugin / core updates | No | No | Yes |
| Prepayment required | No | Yes | Yes |
| Use of staging site and Git repository for version management | Yes | Yes | Yes |
| Receive proactive advice on site issues and opportunities for improvement. | No | Yes | Yes |
Most jobs started within 12 hours and usually completed on the same day
Fairly priced and accurately billed. Expect no hidden charges
Every job request undergoes a double review by a designer and a technical PM
We employ staging site for implementing changes and use a Git repository for code version control
Over 30 developers who collaborate to resolve complex issues and challenging tasks
Receive detailed task explanations and comprehensive maintenance reports
How do you quote for making updates to a website?
For straightforward jobs with a defined scope, we typically provided a fixed quote calculated at $40 per hour.
If the job is more complex and involves uncertainties, we’d provide a ranged estimate with an added buffer.
In any case, you can expect accurate quotes with no hidden fees or surprises.
What is your typical lead time and turnaround time for site changes?
We have no lead time. Your job request is guaranteed to start by the next business day following quote acceptance and after receiving all necessary information.
For straightforward tasks, the job is usually completed on the same day. More complex tasks may take up to a few days, depending on the size of scope.
Do I need to pay a retainer for you look after my website?
Absolutely not. While we do offer a retainer-based model, it’s tailored for agencies seeking dedicated resources. More often, we operate on an on-demand model where you submit a job request, and we provide a quote and complete the work.
Can you help fix a compromised site?
Yes, many WordPress sites are built using bloated and outdated plugins, creating vulnerabilities and backdoors for hackers. We can fix your compromised site, identify the specific causes, and prevent future occurrences.
We are also qualified to perform formal security reviews and penetration tests to ensure your site is as safe and secure as possible.
I'm considering routine updates for my WordPress site. Do you provide any regular maintenance services?
Yes, we provide routine options for updating and maintaining WordPress sites, either monthly or quarterly. These include routine updates to themes, plugins, and core WordPress files, along with security checks, performance optimisations, identifying broken links, and backups.
During each maintenance, you will receive a detailed report outlining the specific tasks completed and recommendations for other fixes and improvements.
Do you undertake SEO work?
We typically don’t engage content SEO work; however, we are able to undertake technical SEO work to optimise your site to be SEO-friendly. These technical SEO work includes enhancing core web vitals, implementing structured data markup, using semantic HTML, improving site speed and mobile responsiveness, and more.
Do you undertake any work relating accessibility?
Yes, a portion of our work focuses on creating highly accessible websites, enhancing accessibility for existing sites, and offering our clients advice on accessibility-related issues.
We are experienced in testing for ADA and WCAG 2.1 A/AA/AAA compliance, using a combination of tools and manual methods to ensure websites meet these standards.
Send us a brief describing all your project requirements. We’ll throughly assess the project and get back to you within 24 hours with a rapid quote and timeline.